FAQ

Delivery & Ordering

WHEN WILL I RECEIVE MY ORDER?

Our team needs a maximum of 10 to 15 working days to process your order, manufacture the products and deliver them (free of charge). We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

HOW CAN I TRACK MY PARCEL?

You can track the progress of your order by clicking on the following link: Parcel tracking.

HOW MUCH DOES DELIVERY COST?

We deliver our products worldwide. There is no minimum order quantity and all our deliveries are free of charge.

MY ORDER IS NOT COMPLETE

If your order includes several items, they may be sent separately, depending on stock availability and shipping warehouses. Don't worry, your package will arrive shortly.

I HAVEN'T RECEIVED MY ORDER

A problem with the post office? Lost, broken or destroyed parcel?

Thanks to our secure delivery service, Unicorn Fashion will take care of the problem for you. Customer satisfaction is our priority. We don't pass the buck to the carrier or leave you to fend for yourself. We take full responsibility by immediately sending you a new parcel at our expense.

Don't hesitate to contact us by e-mail at contact@unicorn-fashion.com: our team will do its utmost to meet your expectations.

Cancellation & Return

CAN I CHANGE MY ORDER?

Yes, as long as your order is not “in process”.

CAN I CANCEL MY ORDER?

It's perfectly possible to cancel your order! However, if your order is already being processed, the cancellation fee will be 40% of the purchase price.

Please do not hesitate to contact us by e-mail at contact@mode-vintage.com: our team will do its utmost to meet your needs!

I WOULD LIKE TO RETURN AN ITEM

We only accept returns in the event of a proven product defect.

Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect, please send us a photo of the product in question (in its original packaging if possible) to contact@unicorn-fashion.com, together with your order number. In order to be returned, your item must be unused and in the same condition as when you received it.

MY GARMENT IS TOO SMALL

All our textiles come with a size guide to help our customers avoid this inconvenience. Our team has taken care to measure each item and to add the corresponding comment in each description. As a result, the buyer assumes full responsibility for the products that are too small/large. Nevertheless, we know that buying such an item can be very frustrating.

Please do not hesitate to contact our customer service department by e-mail at contact@unicorn-fashion.com: we will do our utmost to satisfy you (by offering you compensation, for example).

Security

WHAT METHODS OF PAYMENT ARE ACCEPTED?

Your security is our priority: our site only offers secure, guaranteed payment methods.

We accept:

Credit cards

Debit cards

Our online payment services :

PayPal*
G2A Pay*

*PayPal - As a European Union banking institution, PayPal offers you over 10 years' experience in secure online payments. It's simple, fast, free and world-renowned for its efficiency.

*G2A Pay - G2A Pay is a global payment platform. It supports over 150 local and international payment methods (MasterCard, Visa, etc.) to give you maximum payment options.

Your bank or credit card details will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

IS MY INFORMATION SECURE?

Yes!

The “HTTPS” in our store's URL testifies to the quality of our services. HTTPS is a variant of “http”, secured by SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce sites. As online merchants, we are aware that SSL is becoming increasingly essential. It's the best way to protect your data and guard against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by a “s”, meaning “secure”, which is added to the “http” protocol in the website address bar.

FAQ